And opposed to the common perception the ultimate goal is not necessarily to create a human-like robot that will replace human workforce: AI is the imitation of human intelligence processes by machines, especially computer systems – and these processes include learning, reasoning or self-correction (SearchCIO). Coming back to Masayoshi's vision at the MWC to emphasize the forecasted enhancement in AI capabilities: He elaborates that the human brain consist of around 30 billion connected neurons – with transistors in chips as the technological equivalent surpassing 30 billion in 2018. More widely known digital assistants include Amazon's Alexa or Google Home, which continue to implement additional skills to be applied in more and more use cases. But even though the before mentioned AI virtual digital assistants are a first step into that direction, telcos need to come up with a strong strategy and knowledge base to understand and utilize AI.

Globally, the native digital assistant installed base is set to exceed 7.5 billion active devices by 2021, which is more than the world population according to the US Census Bureau on May 1, 2017. But fear not – Skynet, from the popular Terminator movies, does not feature among the leading digital assistants. Instead, Google Assistant will dominate the voice AI–capable device market with 23.3% market share, followed by Samsung's Bixby (14.5%), Ovum's Digital Assistant and Voice AI–Capable Device Forecast: 2016–21 found that smartphones and tablets clearly lead the voice AI–capable device market, with 3.5 billion active devices in 2016, most of which use Google Now and Apple Siri. However, the use of AI in conjunction with other devices greatly increases consumer engagement and is set to unlock new opportunities, particularly in the home. Ovum expects an exponential uptake of voice AI capabilities among new devices, including wearable, smart home, and TV devices, with a combined installed base of 1.63 billion active devices in 2021, a tenfold increase on 2016.

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One of the major announcements to come out of Microsoft's Build 2016 developer conference today was the bet the company is making on bots. Microsoft believes that bots are the new apps. Yesterday, they invited developers to build bots for Cortana, the company's virtual assistant. Cortana, for you non-gamers, is a virtual persona character from Microsoft's blockbuster first-person shooter Halo franchise. Microsoft is betting on the notion of "conversational computing," which is why the company is putting its voice recognizing virtual assistant front and center.

One of the major announcements to come out of Microsoft's Build 2016 developer conference today was the bet the company is making on bots. Microsoft believes that bots are the new apps. Yesterday, they invited developers to build bots for Cortana, the company's virtual assistant. Cortana, for you non-gamers, is a virtual persona character from Microsoft's blockbuster first-person shooter Halo franchise. Microsoft is betting on the notion of "conversational computing," which is why the company is putting its voice recognizing virtual assistant front and center.